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Ask for What You Want (MCAD Modeling Column)
1 Nov, 2008 By: IDSA ,Mike HudspethBy requesting a software enhancement, you can help improve products for yourself and fellow users.
How many times have you heard someone say, "There are two kinds of people in this world . . . "? Usually the statement is followed by something either humorous or scary. The humorous statements generally are based on some aspect of human nature that we all can recognize and laugh at. The scary statements sometimes are based on cold, hard fact, but more often they're based on cold, hard ignorance. Either way, we should be very careful with the scary statements because they are the ones that can come back to bite us.
No matter which kind of statement follows, it inevitably will be a broad generalization. But you must remember that although the statements are general (and as such inherently inaccurate), they aren't necessarily false. Take for instance these two groups: the active and the passive. One group makes things happen; the other watches things happen. Depending on the circumstances, either group might have its advantages. Which group would you like to think you're in?
Get Active
Okay, we all know that no one is perfect — least of all companies that sell 3D modeling software. I'll go out on a limb here and tell you that no matter how good an application is, it can always be better. No matter what 3D modeling package you use, you will eventually find something wrong with it. It won't do what it's supposed to do or what you want it to do. Invariably, you will find yourself wishing it would do X, Y, or Z. What can you do? Fill out an enhancement request.
The software enhancement request (figure 1) is your opportunity to voice your desires to your software developer. Companies use it to see how they are doing and what their customers want. If you've never filled out an enhancement request, you're in the majority. When most people find something in their software they don't like, they just grumble to whomever is sitting near them, then learn how to get around it or live with it. Those are the passive folks. If you who fancy yourself the active sort, you can visit your modeling vendor's web site and fill out a form to enact the change.
 Figure 1. Here is an example of a software vendor s enhancement request form. |
Most software vendors' web sites have support sections. There you'll find things such as tips and tricks, tutorials, FAQs, and links to users' groups. You'll also usually find a link to an enhancement request form. You may have to dig a little, but it's worth the effort. Note that most developers will also take enhancement requests by phone.
 Perks vs. Problems |
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AutoCAD Tips!
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