CAD Manager's Newsletter (#372)12 Oct, 2016 By: Cadalyst Staff
Educate your IT department about what you really need to do your job right.
Editor's note: Until Robert Green returns, we'll be revisiting a few classic CAD Manager columns and their timeless advice. This column was originally published July 27, 2011.
The following is an open letter from a frustrated CAD manager who is experiencing some common IT headaches. Although the CAD manager is imaginary in this case, these problems are all too real; I get letters from readers about them quite often.
I tried to have a little fun with this, while giving you some talking points with which to approach your IT department if these problems are plaguing you. I realize that many of you also serve as IT managers, so you might not face these issues — but you may enjoy reading through this anyway. I also realize that most folks working in IT departments want to do a good job, but simply don't understand CAD — thus the letter.
Dear IT Department:
It's me, the CAD manager. You know, the guy — or gal — who's always dealing with plotters and printers and screaming users. The one who slows our wide-area network (WAN) to a crawl by sharing all those 40-MB scanned aerial images with our branch offices. The one who has to juggle 2D, 3D, BIM (building information modeling), schedules, budgets, senior management demands, and software licensing. Yeah, that's me.
I've got a few things I'd like to explain about my job and how you could help me to help you (with apologies to Jerry Maguire), if you'll just hear me out and try to feel my pain.
Grant Me Access
Make sure you build the following elements into your testing protocols:
I'm not like every other computer user in the company, so shouldn't my login privileges reflect that reality? Why restrict me with insufficient privileges so that I have to come crawling to you every time I need to fix something? I don't want to bother you, but you leave me no choice. Read more »
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